Policies

Enrollment

Enrollment in the Adult Day Health Center usually begins with a phone call inquiring about the Center followed by a tour.  You are welcome to bring your loved on for the tour so that he or she can see our facility, meet the staff and get a sense of our daily routine.  We offer one half day of service at no charge prior to enrolling.
Once you have made the decision to enroll your loved one, our Director will meet with you to review the Program, sign forms, and complete an admission agreement.  We can guide you in obtaining information about financial assistance that may be available through the Erie County Department of Senior Services, the VA, Medicaid and MLTCP's.  We will need to receive a report from the participant's doctor indicating that he or she is appropriate for social day care.  We will be happy to answer any questions about the enrollment process.

Attendance

All participants are expected to attend on their scheduled days.  We require a minimum attendance of two days per week. Participants are granted a limited number of "Grace Day Absences" per month.  There is no charge for these absences, but a "half-day" fee is charged for absences after the grace days are used.  This policy allows for doctor appointments, illness and other circumstances where the participant cannot attend on a contracted day.  Caregivers are encouraged to arrange for alternate days of attendance when the participant's normal schedule is interrupted.

Grace Days Policy:
We offer "grace days", which are scheduled attendance days when your loved one cannot attend and when you will not be charged.  The number of grace days depends on the number of days enrolled.  We are very flexible in meeting the attendance needs of our participants and their caregivers.  Special arrangements for changes in the attendance schedule can be made by calling the Center. Please notify the office in advance of all absences.  In the case of vacations, we would appreciate notification at least one week in advance.

Emergency Closings

Severe weather and other unpredictable emergencies may require  us to close our Center.  The official closing information is broadcast  on WBEN radio (930 on your am dial); along with TV Channels 2, 4 and  7.
If the Center closes early, our staff will notify caregivers of the details  and make arrangements for the participant's safe return home.

Payment for Services

Invoices for each month of service are mailed out the first week of each month. Fees should be paid upon receipt of statement.  Payments may be given to our receptionist or mailed.  Receipts will be issued upon request.  We accept cash, checks, money orders or automatic drafts from your bank.  There is a $15.00 charge for returned checks.

Illness

A participant should not attend Lord of Life when ill.  This would endanger other participants and jeopardize the services they receive.  Examples include flu symptoms, diarrhea, nausea, coughing, sneezing or fever.  If participants arrive ill or develop symptoms while at the Center, families will be called to arrange transport home or treatment.

Nursing

A Nurse is on duty during all weekday hours of operation.  On Saturday, a nurse is on duty or on call for emergencies.  Our nursing staff oversees the general care and welfare of our participants.  When changes in needs, behaviors or other related matters are observed, the families of participants are contacted for consultation. When changes in needs, interests, medications, etc. are noted by a participant's family, our nurse should be informed.

Personal Clothing

All clothing should be labeled (hats, coats, gloves, boots, canes and other assistive devices, glasses, etc.) .  We may request a change of clothing to be left at our Center, if a participant has special needs.  We do not assume responsibility for articles not labeled.
Buttons and zippers may be difficult for participants to manage, therefore, clothing that will not cause stress is recommended.  Good choices are jogging pants, sweatshirts, and light sweaters (cardigans).Although the temperature and climate at our Center is excellent, the participant needs to dress for the season and the weather forecast.

Showers and Personal Care

Showers are available upon request and are normally scheduled once a week.  We provide towels and washcloths, however, personal supplies are not provided.  Shampoo, soap, deodorant, brush, comb, disposable razors, personal pads, Depends™, powder and lotions are the responsibility of individual participants.  Brushes, combs and personal items must be labeled with the participant's name.

Hair Stylist

A hair stylist is available in the Center on Thursdays.  She can provide a variety of hair are services such as wash and set, perms, hair cuts, and styling services.  Arrangements to have these services provided for your loved one can be made with our receptionist, and payment for these services is expected on the day the service is provided.